Privacy Policy

Institut Médialangues International Inc. ("we, or us'') respects your right to privacy and is committed to protecting it for our customers, contractors, employees, and visitors to our website.

Our privacy policy (the "Policy") identifies and describes how Institut Médialangues International Inc. uses and protects information collected about users of its services, including, without limitation, through the website www.medialangues-intl.com (the "Site"). All our social media profiles are subject to this Policy.

This Policy also describes the principles followed by Institut Médialangues International Inc. in applying the said measures for the use and protection of Personal Information (as this term is defined below).

By using our services, you consent to the collection and use of your Personal Information in accordance with this Policy.

1. Information that may be collected: The personal information that may be collected and processed by Institut Médialangues International is as follows (collectively "Personal Information"):

  • The name of your employer, your first name, last name, telephone numbers (work and cellular), your position, your e-mail address, your personal address for sending material, and the address of your employer;
  • When you access our website or services from your computer or other device, the following technical data is also collected: date and time of your visit, IP address, referring URL, pages visited, and browser information.

2. Limits on the collection of personal information: The collection of Personal Information by us is limited to that which is necessary for the purposes set out below and such information may only be used for the purposes set out in our Privacy Policy, namely:

  • To enable us to offer you all the services described on our website or in our brochures.
  • To manage our website and its applications.
  • To open a client file enabling us to offer you our various evaluation and training services. Your information enables our evaluators to evaluate your current level of language knowledge in order to offer you a more personalized course. The information is passed on to our teachers to maximize your learning.
  • To allow us to conduct satisfaction surveys and provide you with a better customer experience.
  • To send you evaluation reports to keep you informed of your progress.
  • To answer your specific questions and provide us with general information.
  • To process and provide the services we offer you, as well as billing and payments for our services.
  • To communicate certain commercial offers to you insofar as you agree to receive them.
  • To respond to your requests when you communicate with us by e-mail or by any other means.

In certain circumstances, to comply with legal requirements.


3. Commitment to your privacy: We confirm that we are committed to respecting your privacy and to ensuring that your Personal Information collected, used, and processed in the course of our activities will not be sold for any reason whatsoever. We are committed to ensuring the security of your Personal Information.

4. Retention of information about you: We retain Personal Information about you in our business files for as long as you are a customer, or until such time as its retention is no longer necessary for business, tax, or legal reasons.

5. Details of data collection, use, and communication on the "Institut Médialangues International Inc.? website.

The Personal Information we collect about you on the ?www.medialangues-intl.com ?(the "Website") is collected to enable us to respond to your request.


Use of Cookies

A cookie is a small data file created by your browser and placed on your computer, mobile device, tablet, or other device when you use your browser to visit an online service. Among other things, cookies enable websites to store certain information about you in order to facilitate your access to and navigation within our website. Cookies can only be read by the website that sends them to your computer.

We use certain Cookies on our Web site to:

  • Remember your settings and preferences (e.g., choice of language, etc.
  • Produce statistical data in order to understand how our website is used by potential customers, and to continually improve our services and performance.

Please note that the use of Cookies allows us to identify you as a user and does not recognize you by your name or address.

Disabling Cookies

You can prevent the personalization functions of our website by disabling Cookies on your browser. You can do this by changing the settings on your browser or mobile device.

However, if you decide to refuse Cookies, some pages or sections of our Website may not display correctly, or some features may not be available.

6. Google Analytics

Institut Médialangues International Inc. uses Google Analytics (whose servers are in the United States) to analyze the browsing behaviour of visitors to its website and to extract data relating to its use and traffic.

Analytics Cookies are used to understand how visitors interact with the Website. These Cookies help provide information on metrics such as number of visitors, bounce rate, traffic source, etc.

These Cookies are used to collect statistics on the Website and track conversion rates and user navigation.

The data collected by Analytics are, for example:

  • location: country, province, city (but not the exact address)
  • number of pages viewed, which pages viewed, time on site, etc. (but never associated with a person or allowing a person to be identified)

This information is collected for statistical purposes only.

7. Information Sharing: Subject to applicable legal restrictions, we may share your Personal Information with our employees, teachers, or co-contractors to ensure that you receive the full benefit of the services we offer. We require such employees, teachers, and co-contractors to protect any Personal Information they may receive in the course of their duties in accordance with the terms of this Privacy Policy.

Other than that, we may provide Personal Information to companies that do not belong to Institut Médialangues International Inc. or to other third parties in order to:

  • Meet legal requirements.
  • Assign or transfer your Personal Information in the event of a bankruptcy, merger, acquisition, reorganization, or sale of assets of Institut Médialangues International Inc.


8. Retention of Personal Information: L'Institut Médialangues International Inc. retains Personal Information only as long as necessary to provide its services to you or as required by law.

9. Access to your Personal Information: Various laws allow you to exercise certain rights regarding your Personal Information. These include the right to review and correct your Personal Information that we collect. You may, subject to applicable laws, send us a written request or request additional information about our Privacy Policy at info@medialangues-intl.com.

Please note that Institut Médialangues International Inc. has no control over the means and purposes of processing Personal Information concerning individuals who enroll in its language courses through their employer or a third party. In such cases, individuals must contact the third party directly to exercise these rights.

10. Security measures to protect your Personal Information: We are committed to taking and implementing appropriate security measures to ensure the confidentiality of your Personal Information.


PRIVACY OFFICER

Institut Médialangues International Inc. senior management has delegated the management, application, and monitoring of the Personal Information management program to the Privacy Officer. As of the date hereof, this position is held by Ms. Manela Kambo, whose contact information is as follows:

Manela Kambo
Director of Operations
Email: info@medialangues-intl.com
Telephone: 514 334-1819
Adress: 560, boulevard Henri Bourassa Ouest, bureau 112, Montréal, Québec H3L 1P4

This person is responsible for approving and implementing privacy policies, programs, and procedures, ensuring their proper functioning, and reporting to the management of ?Institut Médialangues International Inc.? on the effectiveness of the program.

She is also responsible for providing you with the necessary support in the event of any question, complaint, or request relating to the protection of Personal Information.


UPDATING THIS POLICY

?Institut Médialangues International Inc.? undertakes to revise this Policy in order to keep it up to date with applicable legislation and its operations. Should changes be made to this Policy, update notices by e-mail or on our website may be used to notify you of such changes. However, the posting of the revised Policy on our website will be considered sufficient notice and your continued use of the site or submission of Personal Information to us will constitute your acceptance of the changes to our Policy.

The French version of this Policy will prevail over any translated versions.

This Policy was last updated in November 2023.